Refund and cancellation policy

Thirty days from the date of purchase, no conditions and no questions asked, on any paid copy of Docket. What follows is how to ask, what happens to the copy on your Mac afterwards, and why the window is thirty days rather than a number picked because it sounded generous.

The policy

Ask within 30 days of the date on your receipt and the full purchase price goes back to the payment method it came from, along with any tax charged on top of it. Docket is sold as one item at one price, so there is no partial refund to calculate and none is offered.

You do not have to have stopped using it, give a reason, or send evidence of anything.

Why thirty days

Three reasons, and each is a fact about this product rather than a convention:

• You can run the whole thing before paying. The beta is free and keeps working, so the evaluation happens before the money does. A refund window is therefore a second look rather than the first one, and it does not have to carry the whole weight of the decision.
• Monitoring needs weeks to say anything. The default re-audit cadence is weekly, and the thing being sold — what changed on your site since last time — is empty on the first run and thin on the second. Thirty days is four of them. A fourteen-day window would end before the feature had demonstrated itself, which would make it a policy that quietly excluded the reason some people bought.
• It can be honoured by one person. Issuing a refund is one action in the payment processor's dashboard. Nothing has to be reclaimed, deactivated, closed or chased, so the length of the window costs nothing but the money.

How to ask

Refund requests go to support@docketseo.app, or as a reply to the receipt the payment processor sends you. Either arrives.

Please do not open a GitHub issue about a refund. The tracker is the contact channel for everything else here and it is deliberately public, which is right for a wrong finding and wrong for a payment: a refund request carries your name, an order reference and sometimes the reason you are unhappy, and none of the three belong on a page anyone can read.

What happens to your copy

It stops working. Taking a refund revokes the licence key that came with your purchase, and Docket re-checks that key about once a day — so the copy on your Mac will refuse to run an audit within roughly a day of the refund being issued. A revoked key is refused immediately and is not given the offline grace period that a merely-unreachable licence server would allow.

This changed when Docket became a licensed product in August 2026. Before that it had no licence server at all and a refunded copy kept working indefinitely; that is no longer true, and it would be worse to leave the old promise standing than to say so plainly. Your audit history is untouched either way — see below.

What is asked is that you delete the application and stop using it. What that rests on is that you will. The licence granted by the terms of use ends the day the refund is issued; the enforcement of it is a sentence rather than a switch, and pretending otherwise would describe software that was not built.

Your audit history is yours and stays yours. It lives on your machine in ~/.docket/ as plain JSON — sites.json for the watchlist and history/ for the snapshots. Nothing there was ever uploaded, so nothing there is deleted from our side, because there is no our side. Removing that folder removes it.

Conditions that are deliberately absent

None of these will be asked, because none of them could be checked. Docket has no account and no telemetry, so nothing ties a payment to a copy of the application, and the seller has no way to know:

• how many sites you audited, or whether you opened the app at all;
• how many PDF or CSV reports you exported, or who you sent them to;
• whether you are asking for the first time or the fourth;
• which machines you installed it on.

A refund policy conditioned on facts the seller cannot verify is one applied by mood, and that is worse than having no condition at all. So there are none, and this paragraph exists so that the absence reads as a decision rather than an oversight.

One correction to make in the same breath, because a page claiming perfect ignorance would be exactly the sort of claim this tool exists to check. Docket does make one request of its own accord: on launch it asks docketseo.app/updater.json whether a newer build exists, and stays silent if there is none or there is no network. That file is static and served by GitHub Pages. The log behind it records an address and a time, the way any page fetch does, and it carries no identifier that could be matched against an order — but it is named here rather than left out.

When the money arrives

The refund is issued to the original payment method, because that is what card rules require and it is also the only route that reliably works. How long it takes to appear on your statement sits between the payment processor and your bank, and neither answers to us. No number of days is promised here for the same reason no response time is promised on the contact page: an invented figure is worse than an admitted unknown.

Chargebacks

A chargeback and a refund move the same money in the same direction. Ask first — it is faster for you, and a disputed charge is answered with the same refund plus a copy of this page, several weeks later, after a fee. If a refund has been asked for and not answered, raise the chargeback; that is what the mechanism is for.

If you are buying from outside the United States

Consumer law where you live may give you rights this policy cannot shorten, and nothing on this page attempts to. In the UK and across the EU a distance sale of digital content carries a 14-day right to cancel, and a seller is allowed to ask you to give it up in exchange for an immediate download. Docket does not ask you to give it up. The 30 days above are longer and carry fewer conditions, so the waiver would buy the buyer nothing and cost the seller a paragraph of small print.

Changes to this page

The version of this policy in force for a purchase is the one published on the day the purchase was made. If it changes, the new version appears here and applies from that day forward, not backwards.

Who you are paying

Docket is sold by Kerr & Company LLC, of Grand Rapids, Michigan, United States. The terms of the sale, including the governing law, are on the terms of use page.